How to Manage Your P2P Vouchers

Published on 2026-03-12 12:48

How to create and use Vouchers on your ads

1. Access the Voucher Dashboard page available within the Merchant Portal.

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2. Click on [Create New Voucher] to begin the voucher creation process.

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3. Fill in all required fields with the necessary information to create your voucher.

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  1. Voucher Name: Name your campaign.
  2. Select Coin and Currency: Choose the coin and currency for the reward.
  3. Voucher Rebate Type: Select the rebate type for your campaign:
    • Percentage of total order (with cap)
    • Fixed amount rebate
  4. Minimum Order Requirement: Set the minimum trade amount to use the voucher.
  5. Total Rewards Budget: Specify the total budget for rebates.
  6. Select End Date: Set the voucher’s expiration date.
  7. Who Can Use This Voucher: Specify eligible users for the voucher.
    • New Customers: Takers who place an order with your ad for the first time.
    • Returning Customers: Takers who have previously traded with you.
  8. Select Ad(s) to Apply This Voucher To: Choose the ads where the voucher will apply.

4. After completing all required fields, you can directly submit to launch your voucher campaign.

How to check your Voucher redemption status

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1. Browse or use filters (Crypto, Currency, Status, Date) to find the voucher campaign you want to check.

2. Click the Redemption Details icon (represented by a clipboard or document symbol).

How to pause your Voucher rewards

Option 1: Access to Voucher Dashboard, select the voucher you wish to pause, and click the [Pause] button.

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Option 2: Access the Voucher Dashboard, select the voucher you wish to pause, click the [Eye] button to view its details, and then click the [Pause] button on the details page.

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How to edit the voucher details 

Important Note: You cannot edit an active voucher unless you pause the voucher campaign first.

1. Click on the edit button to view the voucher details.

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2. Edit the voucher details (excluding coin and currency) and save your changes.

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How to apply Reward Vouchers during ad creation

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1. Click on [Post Ad] and fill in all the required ad details.

2. Scroll down to the Rewards section and click the [+ Add] button.

3. Choose a voucher from the list of available vouchers to apply to this ad.

4. Complete any remaining ad settings, then submit your ad for posting.

How Vouchers Appear on P2P Sell Orders

Notes: The total order quantity for a maker sell order does not include the voucher reward quantity. 

You can check the total reward amount by opening the Order Detail page, where the reward quantity is shown under the Rewards section.

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To learn more about P2P Merchant Vouchers, visit Guidelines for Use of P2P Merchant Voucher Management Tool.

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