Frequently Asked Questions on P2P Merchant Vouchers

Published on 2026-03-12 12:53

For Merchants

1. Voucher Creation & Setup

How do I create a new voucher for my P2P ads?
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Go to the Voucher Dashboard, click [Create New Voucher], fill in all required details, select the ads to apply it to, agree to the terms, and submit.

What rebate types can I offer?
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You can offer:

  • A percentage rebate (with a cap), or
  • A fixed amount rebate.
Who can use the vouchers I create?
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You may target:

• New customers (first‑time buyers), or

• Returning customers (buyers who traded with you before).

2. Managing Voucher Campaigns

How do I check my voucher redemption status?
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Open the Voucher Dashboard and click the Redemption Details icon to see used and remaining budget.

Can I pause or stop a voucher campaign?

Yes. You can pause a campaign directly from the dashboard or from the voucher detail page.

Can I edit voucher details after launching the campaign?

You must pause the voucher first. You cannot edit an active voucher.

Can I delete a voucher campaign?

No. Active or paused vouchers cannot be deleted, but you may pause them or let them expire.

Can I reuse a paused voucher for a new campaign?

Yes. You can reactivate and update certain voucher details before using it again.

3. Budget & Funding

How do I fund my voucher campaigns?
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Deposit enough digital assets into the voucher. Binance will reserve these funds for rebate payouts.

What happens if my voucher budget runs out?

The voucher stops applying to new orders until you add more budget or create a new voucher.

4. Order & Reward Handling

Does the voucher reward quantity affect my total sell order quantity?

No. Voucher rewards are not included in the order quantity.

Where can I see voucher rewards for a specific order?

 

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Go to the Order Detail page. Rewards are shown under the Rewards section.

What happens if a buyer cancels an order with a voucher?

No rewards are issued. The unused reward amount stays in your voucher budget.

5. Responsibilities & Liability

What are my responsibilities when using the voucher tool?

You are fully responsible for creating, funding, and managing your campaigns in compliance with laws and Binance policies.

Is Binance responsible for losses or issues from my campaign?

No. Binance is not liable for losses or issues resulting from your campaign. All rewards are funded by you and distributed directly to buyers.

Buyers (Users)

1. Voucher Usage & Eligibility

How do I benefit from vouchers on P2P trades?

If you meet the voucher criteria, you receive a rebate that reduces your net trade cost.

How do I know if a voucher applies to a P2P ad?

 

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Eligible ads show a voucher indicator during the trading flow. The reward applies automatically if you qualify.

Are new and returning users treated differently?

Yes. Some vouchers are for new users only; others reward returning users.

Can I use vouchers on any P2P ad?

No. Vouchers only apply to ads chosen by the merchant.

Can I use more than one voucher per transaction?

No. Only one voucher can apply per advertisement.

2. Reward Distribution

Do I need to claim my voucher reward manually?

No. Rewards are applied automatically when the order is completed.

Where do I receive my voucher reward?

Rewards are sent to your funding account, reward amount depending on the merchant voucher’s settings.

Can a voucher be reused if I cancel the trade?

Yes. If the trade is not completed, the voucher is not consumed and can be used again.

3. Troubleshooting

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Check your Order Details to confirm eligibility. If you have met all requirements but did not receive the rewards, contact Customer Support for help.

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